State and Local Government ITSM Solutions
Modern Service Delivery: The Road to Better Innovation, Security, Collaboration, and Results.
Rapidly evolving technologies and tightening budgets present new IT-related challenges for government agencies that are already occupied with keeping cities and states running for its taxpayers. CIOs are eager to incorporate new technologies like AI, cybersecurity, and cloud solutions, creating new budgetary and operational pressures. A push towards technology consolidation across municipalities means IT teams must unite and flex to support additional departments such as police, fire safety, first responders, and other critical groups.
Scale Sustainably and Reliably with easysm powered by Cherwell.
These unique hurdles can make it hard for government employees to complete the honorable work they show up to do every day, especially when their agency has outgrown its existing IT service management (ITSM) solution. Instead of swirling in the vicious cycle of overspending on customizations and not being able to upgrade or using a legacy solution that is no longer supported by the very vendor from which it was purchased, government IT teams need a partner – not a vendor – that’s reliable, innovative, scalable, and affordable, and can provide the modern and flexible foundation on which IT can help its government agency grow for the long-term. That’s where easysm can help!
Create self-service portals for every kind of user and department, from unemployment to construction and utilities. Out-of-the-box (OOTB) portals enable you to deliver a catered experience at scale that help boost adoption, retention, and empower faster decision-making.
Government agencies consider AI, analytics, and cloud as the top three game-changing technologies. Luckily, our cloud-based Enterprise Service Management Platform – “easysm” can deliver on all three. Our service incorporates automation and sophisticated reporting into your day-today processes to optimize resources and costs. Allowing you to reinvest time and money saved into other strategic projects.
Government agencies consider AI, analytics, and cloud as the top three game-changing technologies. Luckily, our cloud-based Enterprise Service Management Platform – “easysm” can deliver on all three. Our service incorporates automation and sophisticated reporting into your day-today processes to optimize resources and costs. Allowing you to reinvest time and money saved into other strategic projects.
The #1 area of technology investment for government agencies this year includes cybersecurity. Keep security and compliance risks at bay with our purpose-built Information Security Management Solution (ISMS). Continuous monitoring enables you to reduce exposure and identify potential data breaches, ransomware, outages, and other threats. Automation and platform intelligence allows you to maintain compliance, respond to audit requirements rapidly, and manage 3rd-party vendor status efficiently.
Our no-code platform and visual builder means you can configure forms and workflows, decreasing time to value and creating new efficiencies employees will smile about. Built-in ITIL processes and Enterprise Service Management solutions enable you to expand service delivery to other groups with ease. HR? Security? Police? Fire? Emergency Services? No problem.
easysm Advantages
The easysm MSP solution is a purpose-built extension to Cherwell’s IT service management platform. This solution enables MSPs to rapidly add and support many companies and their subsidiaries with little overhead.
- Improve your operational efficiency
- Accelerate your time to market and innovation
- Reduce costs and increase margins
- Grow with differentiated service offerings
- Avoid risks like missed SLAs and regulatory non-compliance
The business value of Government Service Management
Productivity Increase
Consolidated and integrated processes to reduce the number of touches. No-Code automation to reduce time and skills in building workflows. Case, Incident or request deflection through omnichannel self-service as well as automated assignments and routing.
Quicker resolution
Dashboards, Reports and integrated BI/analytics allow better tracking of KPIs creating the right insight for superior service delivery and faster performance. Intelligent Knowledge management completes this at the customer, employee and at IT staff level.
Faster Time to Market & Innovate
A simple but comprehensive platform, with no-code development and intelligent integration (iPaaS), make application delivery much faster. Additionally, because of low maintenance and easy upgrades, users get access to new capabilities sooner.
Higher Net Promoter Score (NPS)
Through intelligent and consumerized engagement combined with efficient fulfilment, your customers / citizens / patients / passengers / students / partners... will show a higher satisfaction, be less likely to seek alternatives and even promote your services.
More Satisfied Users
By offering them a simple, intuitive and omni-channel system of engagement, but also an insight into the progress of their requests, incidents or cases.
Less Cases, Requests or Incidents
Through efficient multi-channel self-service including Virtual Agents (Al Bots), intelligent knowledge management and social, community or collaborative approaches.
More Automated Processes
Rapidly building/configuring no code automations to relieve staff from manual, mundane, repetitive and eventually error-prone tasks, or complicated end-to-end enterprise processes.
Lower Total Cost of Ownership
Low administrative requirements, easy and rapid upgrades, low development or configuration costs, flexibility in hosting and attractive licensing models contribute to a significantly lower TCO.
Our Awesome Partners
Are you ready to start?
Ready to make the jump and start powering up your company’s service management? Click the link below to get started!
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