Enterprise IT Service Management

IT Service Management for the Modern Enterprise

easysm is a service management software suite that helps you rapidly deploy and operate cloud-scale software systems. It manages your end-to-end delivery process and agile lifecycle, freeing you to focus on innovation.

Total visibility, automation and optimization for your IT Service Management

Upgrade to a powerful service desk with integrated processes built on a common platform with a shared CMDB.

Benefit from the eleven most commonly used ITIL processes, all verified in Cherwell Service Management.

Submit requests for goods and services, report issues, and check status. Handle associated tickets, fulfilling requests and remediate incidents.

Simplify configuration and improve the experience of one of the most challenging to implement ITSM processes.

Improve ITSM processes by centrally managing configuration items, utilizing associated information, and visualizing relationships.

Track and manage the life cycle of hardware and software assets supported by the service desk

The business value of Enterprise IT Service Management

Productivity Increase

Consolidated and integrated processes to reduce the number of touches. No-Code automation to reduce time and skills in building workflows. Case, Incident, or request deflection through omnichannel self-service as well as automated assignments and routing.

Quicker resolution

Dashboards, Reports, and integrated BI/analytics allow better tracking of KPIs, creating the proper insight for superior service delivery and faster performance. Intelligent Knowledge management completes this at the customer, employee, and IT staff levels.

Faster Time to Market & Innovate

With no-code development and intelligent integration (iPaaS), a comprehensive but straightforward platform makes application delivery much faster. Additionally, because of low maintenance and easy upgrades, users get access to new capabilities sooner.

Higher Net Promoter Score (NPS)

Through intelligent and consumerized engagement combined with efficient fulfillment, your customers/citizens/patients/passengers/students/partners... will show a higher satisfaction, be less likely to seek alternatives, and even promote your services.

More Satisfied Users

By offering them a simple, intuitive, and omnichannel system of engagement and an insight into the progress of their requests, incidents, or cases.

Fewer Cases, Requests, or Incidents

Through efficient multi-channel self-service, including Virtual Agents (Al Bots), intelligent knowledge management, and social, community, or collaborative approaches.

More Automated Processes

Rapidly building/configuring no-code automation to relieve staff from manual, mundane, repetitive, and eventually error-prone tasks or complicated end-to-end enterprise processes.

Lower Total Cost of Ownership

Low administrative requirements, easy and rapid upgrades, low development or configuration costs, flexibility in hosting, and attractive licensing models contribute to a significantly lower TCO.

Our Awesome Partners

Are you ready to start?

Ready to make the jump and start powering up your company’s service management? Click the link below to get started!

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