External Customer Service Management (XCSM)

XCSM automates and integrates your customer support with other online marketing activities, allowing you to deliver the best experience for every customer and every inquiry.

Registration, On-boarding, Contracts, Products or Services, Entitlements, Contacts,…

Case Management

Resolve customer issues, requests, or inquiries through dynamic case forms, mass case management, and the corresponding tasks & routing workflow automation.

Customer Self-Service

Provide customers with easy, omnichannel access to information on their products or services and engage them.

Field Service Management

Dispatch the right service staff with the right skills, equipment, and instructions to solve customer issues rapidly.

What is External Customer Service Management?

The phrase external customer service refers to what most people simply see as customer service. The word “external” emphasizes that you are talking about clients or customers who choose to purchase from your business as opposed to employees, who are sometimes referred to as the company’s internal customers.

easysm provides streamlined and simplified methods to help manage your external customer service management and helps automate dreaded tasks.